We are looking for a skilled and motivated Customer Resources Specialist to join our team in Troutville, VA. This position provides prompt response to customer needs for products and services provided by Roanoke Cement and Separation Technologies.

Key Responsibilities:

• Ability to analyze and select most cost-effective carrier based on rate
• Scheduling deliveries with carriers according to predetermined delivery times provided by the customer
• Positive and upbeat in all communications with customers and other departments
• Relentlessly pursue a solution to every issue that a customer brings and ensure that issues are resolved promptly and thoroughly
• Demonstrate deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
• Enter orders into JWS/SAP systems accurately and efficiently
• Monitor order status to ensure timeliness of delivery. Notify customers of delayed or diverted loads
• Work with above mentioned systems to document schedules, diversions and cancellations
• Develop solutions to meet conflicting customer requirements
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Qualifications:

• College degree preferred
• Prior dispatch or logistics experience preferred
• Customer service experience in similar role preferred
• A proven track record of superior customer service abilities and decision making
• Excellent interpersonal skills with the ability to communicate effectively with customers and staff at all levels of the organization
• Experience with JWS and SAP software highly preferred
• Excellent verbal and written communication skills to collaborate with others
• Ability to work independently, but also in collaboration with team members
• Ability to multitask with different, and sometimes conflicting events happening at the same time
• Ability to work under stress, while remaining calm and facilitating the de-escalating high frustration situations
• Ability to relay information quickly and accurately both verbal and written in a fast-paced environment
• Possess a strong work ethic. Strong team concept skills required
• Strong interpersonal and communication (written and verbal) skills
• Self-starter with the ability to handle high volume workload
• Proven ability to work efficiently under tight deadlines while researching and resolving ambiguous information effectively
• Working knowledge of Microsoft Office; inclusive of Outlook, Word and Excel
• Willingness to work a flexible schedule and overtime when needed. Position requires monthly on-call rotation

What We Offer:

• Company Values: Be a part of a company that values integrity, sustainability, and ethical business practices. We are committed to making a positive impact on our industry and the world.
• Competitive Compensation: We believe in recognizing and rewarding your contributions.
• Comprehensive Benefits: We care about your health and well-being. Our benefits package includes comprehensive medical, dental, and vision coverage, as well as a 401(k) plan with company matching.
• Supportive Culture: Our inclusive and collaborative culture fosters teamwork and creativity. We value diversity and provide a platform for all voices to be heard.
• Community Engagement: We believe in giving back. You'll have opportunities to participate in volunteer programs and community outreach initiatives.

Success begins with hiring the right people to partner with us as we grow and develop our businesses. People are central to everything we do. It is through their efforts and talents that Titan has been successful for over 100 years. Join our team and help us lead the way in environmentally responsible cement manufacturing!

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.