We are looking for a skilled and motivated Rail Specialist to join our team in Troutville, VA. This position will be responsible for supporting rail transportation operations related to cement products.
Responsibilities
Maintain accurate and up-to-date records of rail shipments, including documentation for compliance, billing, and inventory control.
Prepare and analyze reports related to rail operations, including performance metrics, cost analysis, and incident reports.
Liaise with customers, sales teams, and distribution partners to address inquiries and resolve issues.
Manage rail-related administrative tasks such as contract administration, invoicing, and communication with stakeholders.
Monitor and verify the accuracy of shipment data, including load quantities, destinations, and delivery times.
Track regular inspections of rail cars and tracks to identify and address potential issues.
Assist in the identification of opportunities for improving rail logistics processes and implement changes to enhance efficiency and reduce costs.
Act as a liaison between the cement plant and rail service providers, facilitating effective communication and problem resolution.
Coordinate with other departments, such as production and terminals, to align rail logistics with overall plant operations.
Provide administrative support to the wider logistics team. Aligning operations with broader organizational goals, optimizing processes, and facilitating cross-functional collaboration to ensure the successful execution of the company's overall strategy
Qualifications
College degree preferred
Prior dispatch or logistics experience preferred
Customer service experience preferred
A proven track record of superior customer service abilities and decision making
Excellent interpersonal skills with the ability to communicate effectively with customers and staff at all levels of the organization
Experience with SAP software highly preferred
Excellent verbal and written communication skills to collaborate with others
Ability to work independently, but also in collaboration with team members
Ability to multitask with different, and sometimes conflicting events happening at the same time
Ability to work under stress, while remaining calm and facilitating the de-escalating high frustration situations
Ability to relay information quickly and accurately both verbal and written in a fast-paced environment
Possess a strong work ethic. Strong team concept skills required
Working knowledge of Microsoft Office; inclusive of Outlook, Word and Excel
Willingness to work a flexible schedule and overtime when needed.