Titan Cement Group

Customer Service Rep II

ID 2025-23283
Posting Location : Location
US-FL-Deerfield Beach
Category
Sales and Marketing
Position Type
Full-Time
Workplace Type
Onsite
Seniority Level
Entry level

Overview

Titan America, LLC, is a leading environmentally and socially progressive heavy building materials company located in the eastern United States. Titan America is part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixed concrete and fly ash beneficiation. TITAN Group has a record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life and personal property, improve the quality of life, generate economic prosperity and connect society. 

 

As a Freight Audit Specialist, you will be responsible for verifying and auditing freight invoices to ensure accuracy and compliance with contractual terms. Your role will involve analyzing transportation costs, identifying discrepancies, and working closely with carriers and internal teams to resolve issues promptly. You will play a key part in optimizing transportation expenses and maintaining high standards of financial control and operational efficiency.

Responsibilities

Audit Freight Invoices:

  • Review and audit freight invoices for accuracy, ensuring rates, charges, and discounts align with contractual agreements.
  • Identify and investigate discrepancies, such as incorrect rates, missing discounts, or unauthorized charges.
  • Review accounting and logistics processes to ensure that carrier invoices are processed smoothly.

 Resolve Billing Issues:

  • Collaborate with carriers and internal stakeholders to resolve billing discrepancies and disputes in a timely manner.
  • Communicate effectively to negotiate settlements and ensure corrections are made promptly.
  • Reconcile and process invoices, statements, and accounts payable/receivable on a regular basis.

General Responsibilities:

  • Verify receipt, price and quantity of all products and services received; code and input outstanding invoices into systems (DataStream & SAP) for payment; and verify computer batch reports for input accuracy.
  • Obtain rates from external haulers and set up new haulers for bulk and packaged Cement, Aggregate, Fly Ash, and Block.
  • Maintain all hauler rates in SAP and Real-Time Freight.
  • Work closely with the admin team to ensure that new contracts are set up in SAP.
  • Maintain fuel surcharge conditions in SAP.
  • Update JWS with new hauler information.
  • Create new customer lanes in Real Time Freight.
  • Support and backup customer service team.
  • Provide administrative support to Logistics Manager.

Process Improvement:

  • Continuously review audit processes and procedures to streamline operations and enhance efficiency.
  • Recommend and implement improvements to billing and audit workflows to optimize accuracy and effectiveness.

Relationship Management:

  • Develop and maintain positive relationships with carriers, vendors, and internal teams involved in freight and logistics.
  • Act as a point of contact for freight billing inquiries and issues, providing exceptional customer service and support.

Qualifications

Qualifications:

  • Previous experience in freight audit, accounts payable, transportation billing, logistics operations, or related field is highly desirable – required.
  • Bilingual: English and Spanish – required.
  • Experience using SAP systems for Logistics/Supply Chain operations is preferred.
  • Familiarity with Microsoft Office Suite (especially Excel – VLOOKUP function) is preferred.
  • Experience in the Building Materials industry for at least 3 years is required (Cement, Aggregate, Fly Ash, and Block.)
  • Basic understanding of accounting principles and concepts.
  • High School diploma, or equivalent, plus 1–3 years job related experience /bachelor’s degree in business administration, accounting, Logistics, Supply Chain Management, or a related field is preferred.
  • Strong analytical and problem-solving abilities, with a keen attention to detail.
  • Excellent verbal and written communication skills, with the ability to negotiate and resolve issues effectively.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
  • Collaborative mindset with the ability to work independently and as part of a team.

 

Work Environment:

  • Fast-paced office environment with regular use of computers and software systems.
  • Occasional communication and coordination with external vendors and carriers.

 

Career Path:

  • Progression opportunities may include senior roles in logistics management, supply chain analytics, or related fields based on performance and experience.

 

Disclaimer:

Titan America is an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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